Privacy Policy

Our Privacy Policy

Egopie LTD understands the importance of the personal information of every client. Therefore, we want you to know that we respect your privacy and take your online safety seriously and for this reason, we consider it a priority to ensure the privacy of your personal information and its protection. In our quest to ensure the privacy of your information, we limit the information we need from you to the level essential for the services we seek to provide to you.

Thank you for accessing the website, mobile application and other Services of Egopie including Egopie e-laundry services. Egopie collects your personal information only with your permission and confidence of ensuring the security and privacy of your personal information in her company. Terms & Conditions of our company explain how your information is collected and secured. If you use our Services, you accept these practices described in this Privacy Policy as follows:

i) Types of Personal Information we collect
We receive and store all information you provide to us in relation to the services we offer to you. This information could include personal information like your name, email address, phone number and details of your online account with us. We also collect information that is automatically collected when you visit our website such as your IP address, your Internet Service Provider (ISP), your location, country of residence, browser and type of operating system. Lastly, we automatically collect certain types of operational information about your use of our services and interaction with our content and products.

ii) Purpose for collecting Personal Information
While the information we collect from you enables you to use our services seamlessly, we also use them to provide, develop, and improve the products and services that we offer to you and all our customers. These purposes could include but is not limited to, the purchase of services, recommendations and personalization and compliance with legal obligations.

iii) How we collect Personal Information
We may collect your personal information in a direct or an indirect manner to better serve your needs. In most events, we directly collect information from you through your registration of an account with us, payment using our payment platforms, product reviews and during communication with our customer care representatives for the purpose of user validation.

iv) How we store Personal Information
We collect and save information in our company's owned data storage (both physical and virtual) without any third party. Personal information is stored in accordance with the rules of storage and disposal. For your safety and protection, your credit card information or payment account is not stored on our servers.

v) How we secure Personal Information
Here at Egopie, we employ technical and organizational measures to safeguard the integrity and confidentiality of your personal information. We work to protect the security of your personal information both in storage and during transmission by using standard encryption protocols and software.

vi) How long we keep Personal Information
We retain your personal information to enable your continued use of our Services, for as long as it is required to fulfil the relevant purposes described in this Privacy Policy. However, (though unlikely) if you choose to close your account with us, we would be sad to see you leave, but all your personal information will be deleted from our serves permanently.

vii) Policy about Personal Information Sharing
Personal information of our customers, will not be sold, exchanged, transferred, or given to any other company or third party for any reason whatsoever, other than for the express purpose of delivering the purchased product or service requested by our customers. Whereupon the third party is an affiliate or partner of Egopie, we may share information only prerequisite to carry out any duty for us that would ultimately be to your own benefit as well. This information could include non-personally identifiable information that does not directly identify you or any user, such as the number of daily usages over a particular week, month or year, or the size of transactions placed on a certain date.

Finally, our payment gateway providers Paypal, Flutterwave and Paystack keep your financial transactions with us encrypted and secure. The email address you have provided to us, will only be used to send you information and updates pertaining to your transactions and the account you operate with us. So, we got you all covered.
Any change to this policy conditions will be communicated to you. If you continue to use our services after any change is made, it will be therefore our understanding that you choose and agree to be bound by them. If you have any questions or concerns regarding the collection, storage and usage of your Personal Information on our website or services.

Please, kindly reach us via our email:
1st November 2021